ONLINE RETURNS POLICY

  • We will happily accept returns on all full priced items for any reason within 14 days of receiving.
  • All items must be in their original condition, unused.
  • Natural Skincare/Beauty products cannot be returned if used for hygiene reasons, unless faulty.

SALE RETURNS

  • Items purchased during sale promotions are not eligible for return.

FAULTY ITEMS

  • We make the best efforts to quality control all items prior to dispatch.
  • In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible, using the steps mentioned below, please also include a brief description of the fault.

INCORRECT ITEMS

  • If you believe you have received an item different to the one you ordered, please include a brief description of the item you have received instead. If you require any further assistance please contact our Customer Care team. 

FOR ALL CUSTOMER CARE ENQUIRIES/RETUrNS PLEASE REACH OUT TO WECARE@BLUEM.COM.AU