AUSTRALIA

  • Standard domestic shipping is $10 and may take up to 1-2 weeks. 
  • Express domestic shipping is $15 and may take up to 5-7 business days.
  • All orders are sent via Australia Post with tracking to your e-mail.
  • Please allow 1-2 business days for dispatch from our warehouse, 
  • Our warehouse team operates during business hours Monday – Friday, excluding weekends and public holidays
  • You will receive an email confirmation with your tracking number once your order has shipped.
  • Due to COVID shipping restrictions your order may experience delays. 

INTERNATIONAL 

  • Standard International shipping is $20 and may take up to 4-6 weeks. 
  • Express international shipping is $30 and may take up to 2-4 weeks.
  • All orders are sent via Australia Post with tracking.
  • Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.
  • You will receive an email confirmation with your tracking number once your order has shipped.
  • Due to COVID shipping restrictions your order may experience delays. 

DUTIES & TAXES

  • Shipping costs do not include any local taxes or duty fees.
  • The responsibility for any customs duties, foreign taxes or other fees are determined by your local government and may apply when importing your goods with customs.
  • Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Bluem in order to receive a refund.
  • Please contact your local customs office directly for more information on taxes, duties and regulations.

COVID:19 SHIPPING DELAYS

  • Unfortunately in some cases we are still experiencing global shipping delays due to the ever lasting effects of COVID. 
  • We have been advised that orders may take up to 6 weeks to arrive, depending on where you are located.
  • We advise purchasing express shipping to ensure your delivery arrives as fast and smooth as possible.
  • Thank you for you kindness, patience and understanding!

FOR ALL CUSTOMER CARE ENQUIRIES PLEASE REACH OUT TO WECARE@BLUEM.COM.AU